FAQ

ORDERING ONLINE

To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation via e-mail. Once your order has shipped, you will receive a shipping confirmation via e-mail with tracking information.

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing. If you need assistance with your order please e-mail us at care@merakilabbe.ca

CART

all Products on www.merakilabbe.com are sold on a first come first served basis.

Your item is not reserved once you add to cart.

SHIPPING

All orders are currently shipped from our studio in Joshua Tree California, and may be fulfilled by USPS,UPS, DHL, or Fedex. Orders are shipped once a week, on Fridays. Orders placed online typically arrive within 7-14 business days from the date when the order is confirmed. 

International orders are taking longer than usual to arrive to their destinations due to continued Covid delays. Please allow anywhere between 2-6 weeks for delivery. 

In case a package is returned back due to an incorrect mailing address, the customer pays additional shipping fee.

DUTIES AND TAXES

- All shipments destined outside of United States are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. MERAKILABBE has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. In accordance with United States export regulations, MERAKILABBE is required to declare the exact value of all items. For more information on taxes, duties and customs regulations please contact your local customs office directly.

 

If the receiver refuses to pay taxes + duties or refuses the delivery for any other reason, the item(s) will be returned to back to artist and the order will be refunded only once the item is returned back, excluding return shipping fee, original shipping fee, and a USD$100 handling and restocking fee will be deducted from the amount of the order.

REFUNDS & EXCHANGES

Merakilabbe does not accept refunds or exchanges. Due to one of a kind essence of our items, tenderness of fine art, and the traveling nature of our studio, we are currently unable to offer this service. Please make sure you check the garment sizes, titles and dimensions of artworks, inspect your cart, and ask us any questions you may have before committing to a purchase. 

PAYMENT

All payments made on www.merakilabbe.com  are secure.

You may pay by debit or credit card. Currency : USD